frequently asked questions

Merchandise: We will process exchanges or refunds on unused/unworn merchandise within 30 days of purchase. Original item(s) must be sent back before a refund will be processed. There is a 25% restocking fee applied.

Digital items: Digital e-book purchases are non-refundable. Digital training programs such as Lift with Sohee are non-refundable once downloaded. 

Training Journals: Because our journals are custom printed on-demand, we are unable to offer refunds once the payment has been received. We ask that you pay close attention to your purchase to eliminate duplicate purchases.

Consults: One-time consults for training and/or nutrition are eligible for refunds within 30 days after the date of purchase if the forms have not been submitted. After 30 days have passed, you receive store credit. Once services have been rendered, there are no refunds. If you have purchased a bundle, there are no refunds for the unused portion of consults once the first consult has been completed - only store credit will be given.  

Please take the time to read the FAQs prior to your purchase. 

Online coaching is more hands-on and therefore offered at a higher price point. You have unlimited email access to your coach as well as private bi-weekly check-in's. The consults are self-directed and offer no accountability outside of the program itself.

Yes, both our custom macro programs and custom training programs are truly 100% tailored to you and your needs. You will fill out a comprehensive form and your program will be based on the information provided. 

Yes! The only consult that is offered as a 30-minute Zoom is our Behavior & Habits Consult or Behavior & Habits + Training Consult. This is the only service we offer that gives you 30 minutes of Sohee's undivided attention.

While we're sorry to see you go, of course, you can easily cancel your subscription by logging into our store using the email and password you created upon signup and clicking on "Manage Membership". You can then cancel from there.

We're thrilled you are interested in Sohee's flagship subscription. There's a full FAQ for you here.

The Lift at Home Program was designed to be done with ZERO traditional equipment and is best for those of you that are beginners or those of you that can utilize only non-traditional implements like duffel bags, backpacks, water jugs, etc. If you have items like dumbbells, long bands, & mini bands, then Lift with Sohee will work just fine for you.